Last Updated: 22/04/2026
Introduction
Welcome to Solihull Boiler Repair (“we”, “our”, “us”).
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or submit an enquiry.
This policy applies to all visitors, users, and customers who interact with our website or services.
Information We Collect
We may collect and process the following data:
Personal Information
- Full name
- Phone number
- Email address
- Property address / postcode
Service Information
- Details about your boiler issue
- Type of boiler (if provided)
- Urgency of repair
- Any additional notes submitted via forms
Technical Data
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on site
Usage Data
- How you interact with our website
- Form submissions and enquiry behaviour
How We Collect Your Information
Direct Interactions
You may provide data when you:
- Fill out a contact or quote form
- Call or email us
- Request a boiler repair or service
Automated Technologies
We collect data automatically via:
- Cookies
- Analytics tools (e.g. Google Analytics)
- Server logs
How We Use Your Information
We use your data to:
- Respond to enquiries and provide quotes
- Arrange boiler repairs, servicing, or callouts
- Connect you with a qualified engineer (where applicable)
- Improve website performance and user experience
- Prevent spam and fraudulent activity
Lead Generation & Data Sharing
Solihull Boiler Repair operates as a lead generation service.
This means:
- Your enquiry may be passed to a trusted local boiler engineer or partner company
- These partners will contact you directly to provide quotes or services
We only share your data where necessary to fulfil your request.
Legal Basis for Processing
Under UK GDPR, we rely on:
Legitimate Interest
To respond to enquiries and provide relevant services
Contractual Necessity
To arrange services you have requested
Consent
Where you have explicitly agreed to be contacted
Sharing Your Information
We may share your data with:
Approved Engineers / Partners
- Local Gas Safe registered engineers
- Heating and boiler repair specialists
Service Providers
- Website hosting providers
- Analytics tools
- CRM systems
Legal Authorities
- If required by law or to prevent fraud
We do not sell your personal data.
Data Retention
We retain your data only as long as necessary:
- Enquiry data: up to 12–24 months
- For legal or compliance purposes where required
Data Security
We implement appropriate security measures including:
- Secure servers and hosting
- SSL encryption
- Restricted data access
However, no system is 100% secure, and we cannot guarantee absolute security.
Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request data portability
To exercise your rights, contact us using the details below.
Cookies
We use cookies to:
- Improve website functionality
- Analyse traffic and performance
You can control cookies through your browser settings.
Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy policies or content.
Changes to This Policy
We may update this Privacy Policy at any time.
Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, contact us:
Solihull Boiler Repair
Radcliffe House, Blenheim Court, Warwick Rd, Solihull B91 2AA
contact@solihullboilerrepair.co.uk
0121 358 9601